June 4

Take care of your Smart Sock 2 and avoid red marks

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Proper maintenance of your Smart Sock 2 will bring the best user experience. Here are some tips on caring for the Smart Sock 2, including cleaning and how to avoid red marks.Learn how to choose the right size, check the fit, etc. Here.

Correct care of fabric socks

We recommend washing fabric socks at least once a week. After removing the Smart Sock electronic device, please use cold water to hand wash the fabric socks or use a fine cycle machine to wash the fabric socks in the clothes bag.

Let the fabric socks air dry completely before the next use. Avoid putting the socks in the dryer, as the heat may deform the vinyl window and cause the fabric to deform more quickly.Learn more Here.

Long-term use of fabric socks

Over time, fabric socks will wear out naturally. If you plan to use Smart Sock 2 for your children in the future, we recommend that you buy a new set of fabric socks for each child. Looking for replacement socks On our website.

Socks or sensors change color?

We will see the Smart Sock sensor change color from time to time. This may be a problem of natural oils in the skin, or it may be just ordinary old dirt. Plastic is already a very porous material and likes to capture whatever it can get. The fact that the sensor is white only magnifies the problem.

If you notice any discoloration, just wipe the sensor with a baby wipe or alcohol pad. Before charging it or putting it on your child, make sure it is completely dry.

What causes the red marks and how to avoid them?

Your baby’s health is our top priority, and we also know that this is also yours. We are committed to the quality of our products, and as parents who use products with their children, we insist on this.

The newborn’s skin is soft, sensitive and well-hydrated. The plastic sensor window in the Smart Sock is located in an airtight area because plastic does not absorb moisture like fabric. If the socks are on one foot all night, the newborn may form “blisters” in the area. Fortunately, these are very superficial and will usually be reabsorbed during the day.

To prevent this, we recommend rotating the socks every 4 hours during use, until about 1 month of age, so that the skin has a chance to become even more dry.

The red mark of Owlet Smart Sock is not common. A few users noticed red marks on babies’ feet after using Smart Sock. They found that Sock was wearing too tightly or they were using fabric socks of the wrong size. Smart Sock is similar to baby shoes that are too tight or too small, which can cause discomfort to the child or may produce pressure marks. Our research in collaboration with dermatologists and pediatricians shows that these rare marks are not burns.

These red marks may appear on the top of the right foot or the bottom of the left foot.

Indentation can be produced in several different ways. Contributing factors include: pressure from over-tightening the socks, too small fabric socks, your baby lying on the sensor while sleeping on his stomach (Smart Sock on the right foot), or your baby standing on the Smart sock too long (on the left) Bottom of the foot).

What should I do if I find a red mark?

Check the sock size

Try to increase the size of the fabric socks or loosen the straps on the fabric socks to make sure they lie flat without any ripples or wrinkles. Make sure the straps are aligned so that the sensor stays up and down vertically. This will help the windows to align.

Switch it

Rotate the Smart Sock between your feet to prevent excessive pressure on the skin for too long.

These rare traces can be found on the top or bottom of the foot near the little toe. The location of the plastic window in the fabric sock may be caused by several different reasons: pressure, moisture, and friction.

Check pressure

As babies grow, their feet will become more rounded. This interferes with the pulse oximeter’s ability to get good readings because it places the sensor at an angle (rather than vertically up and down), which results in yellow notifications. When this happens, the baby’s feet will also press on the sensor, causing pressure.

The weight limit of Smart Sock 2 is approximately 18-25 pounds. Since every baby’s feet are different, some babies will grow Smart Sock faster than others based on the roundness of their feet.

Make sure that your Smart Sock placement and fabric socks are the correct size, and you rotate the Smart Sock from one foot to the other every night.

Pay attention to moisture

We recommend putting the Smart Sock on clean, dry feet and do not use any ointments or creams. Due to the Smart Sock sensor component, our socks do not absorb moisture like other fabric socks. If moisture accumulates, it will irritate your child’s skin, similar to diaper rash.

If your child is prone to sweating or clammy feet while sleeping, we recommend ensuring a comfortable sleeping temperature (breathable pajamas, fan in the room, etc.) and limiting the time they wear Smart Sock.

Pay attention to exercise

If your baby looks uncomfortable because of teething, colic or just likes to move, then the constant movement will cause the Smart Sock to generate enough friction to form hot spots on their feet. If the baby’s skin is sufficiently stimulated, these hot spots can quickly develop into blisters. It’s like someone breaks a new pair of shoes, and the shoes do not match the feet. This can cause repeated friction and irritation.

If there are marks, Baby’s skin needs time to heal. Put their feet on the marked areas and do not put on the socks again until the marks disappear. Apply a barrier cream containing petroleum jelly or similar several times during the day to help support the healing skin.After the mark disappears, you can put the Smart Sock 2 back on your feet to make sure Position and sock size is correct.

If you have any questions about whether your child is wearing Smart Sock 2 correctly, please take some photos from several different angles (top, bottom, side, etc.) and submit them to our customer service team so they can check the fit.Send it to our team via the chat function in the Owlet app or via email contact@owletcare.com.

We want to help you make the most of Smart Sock. Using the correct fabric socks size and ensuring correct placement will help provide you and your child with a better experience in all aspects.If you have any questions about Smart Sock 2, please feel free to contact our customer service team by phone, chat via the Owlet app or send an email to contact@owletcare.com.



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