Your baby’s health is our top priority, and we also know that this is also yours. We are committed to the quality of our products, and as parents who use products with their children, we insist on this.
The red mark of Owlet Smart Sock 3 is unusual. A few users noticed red marks on babies’ feet after using Smart Sock. They found that Sock was wearing too tightly or they were using fabric socks of the wrong size. Smart Sock is similar to baby shoes that are too tight or too small, which can cause discomfort to the child or may produce pressure marks. Our research in collaboration with dermatologists and pediatricians shows that these rare marks are not burns.
Babies’ skin is soft, sensitive and very moisturizing. The plastic sensor window in the Smart Sock is located in an airtight area because plastic does not absorb moisture like fabric. If the sock is on one foot all night, dents may form in the area. Fortunately, this is very superficial and usually resolves within 30 minutes.
For newborns, they may form “blisters” in this area. These spots are also very superficial and can be reabsorbed throughout the day. If your child encounters this condition, we recommend that you change the Smart Socks to the other foot once in the evening until they are about 1 month old, so that the skin has a chance to become even more dry.
You may also notice redness around the ankles, similar to the red lines that appear when we wear socks. This usually also disappears quickly. In some cases of dry skin, it may last all day. When the Smart Sock is not turned on, use something like lotion, petroleum jelly, or Aquaphor to keep the area hydrated.
Occasionally, red areas appear on the sides of the feet. This is usually due to the pressure on the sensor when the socks are worn too tightly or when the baby’s weight is pressed on the sensor while sleeping on the side. This usually also disappears quickly, but if your baby usually sleeps on one side, it can be avoided by ensuring a proper fit and switching the socks to the other foot.
Clean the Smart Sock 3 sensor
Sometimes, when the Smart Sock 3 sensor is not cleaned frequently enough, especially when it is not cleaned at all, we will see red marks on the baby’s feet. It is important to know that not only the fabric Sock should be cleaned regularly, but also the Smart Sock sensor should be cleaned. It may feel strange to put electronic equipment under running water, but the sensor is specifically designed for regular cleaning. If not washed properly, dirt and grease can accumulate in the fabric. As a result, the soft fabric can no longer absorb excess water. When damp or dirty fabrics are attached to the sensitive skin of babies for a long time, redness and irritation can occur.
we recommend Clean smart sock sensor And fabric socks every other week, if it starts to look or smell dirty, more often. Hand wash with mild detergent under cold running water. Gently scrub the fabric with your fingers to remove accumulated dirt, grease or bacteria. Pat dry with a towel and air dry. Please make sure the sensor is completely dry before use.
Check fabric socks size
Try to increase the size of the socks or loosen the straps on the fabric socks. The strap should lie flat, without any ripples or wrinkles, and should be aligned and fully adhered.
As babies grow, their feet will become more rounded. This interferes with the pulse oximeter’s ability to obtain good readings and may cause yellow notifications. The weight limit of Smart Sock 3 is approximately 30 pounds. Since every baby has a different foot, some babies can grow Smart Sock faster than others based on the roundness of their feet.
Make sure your sock placement and fabric sock size are correct, and rotate the sock from one foot to the other every night.
Pay attention to moisture
We recommend putting the Sock on clean, dry feet and do not use any ointments or creams. Due to the sensor component, our smart socks do not absorb moisture like other socks. If moisture accumulates, it will irritate the baby’s skin, similar to diaper rash.
If your child is prone to sweating or clammy feet while sleeping, we recommend ensuring a comfortable sleeping temperature (breathable pajamas, fan in the room, etc.) and limiting the time they wear Smart Sock.
Pay attention to exercise
If your baby looks uncomfortable because of teething, colic or just likes to move, then the constant movement will cause the Smart Sock to generate enough friction to form hot spots on their feet. If the skin is sufficiently stimulated, these hot spots can quickly develop into blisters. It’s like someone breaks a new pair of shoes, and the shoes do not match the feet. This can cause repeated friction and irritation.
If there are marks, Baby’s skin needs time to heal. Put their feet on the marked areas and do not put on the socks again until the marks disappear. Apply a barrier cream containing petroleum jelly or similar several times during the day to help support the healing skin. After the mark disappears, you can put the Smart Sock 3 back on that side to make sure the size and position are correct.
If you have any questions about whether your child is wearing the Smart Sock 3 correctly, please take some photos from a few different angles and use our in-app chat feature to talk to one of our skilled representatives. The chat is located in the “Account” menu in the “Help and Support” category.